FREQUENTLY ASKED QUESTIONS
Our jewelry uses 100% solid 18 karat gold. Nothing is platted or dipped.
Yes! Half pairs of earrings are half the current retail price of a full pair of earrings. Please submit requests for lost earring mates via our concierge portal here.
As most of our jewelry is made to order, we have a fair amount of flexibility when it comes to ring sizes, chain lengths, stone choices, and metal color. Additional fees may apply and all sales are final for custom pieces.
At Shrouk El-Tobgy Jewelry, quality and craftsmanship is of our utmost concern. Our pieces are meant to be worn daily. However, jewelry is by its very nature delicate. If you should experience the need for a repair, we are here to help. All jewelry purchased within the last year is eligible for a complimentary 1 time repair for any breakage caused by manufacturer defect. If your jewelry breaks due to normal wear and tear, we can still repair it for free within the first year, but you will be responsible for round trip shipping.
Repairs needed after 1 year or deemed to be caused by misuse will incur a repair charge at the customer’s expense
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us ASAP to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.
PLEASE NOTE: we do not take responsibility for damaged items purchased through third-party retailers.
All custom and personalised pieces (engraved items, birthstone pieces, enamel, etc) are made to order and are thus final sale.
We currently accept all credit cards and debit cards.
Cash on delivery is also available.
We are estimating from 7 to 10 days for anything IN STOCK collection.
Once your order is confirmed and paid for, it is no longer possible to modify it or cancel it.